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FAQs

PAYMENT OPTIONS

Paypal
We accept payment by credit card (Master card or Visa) via our PayPal and you do not need a Paypal account to use it.

Direct Deposit (NZ Only) - payment can be made via online bank transfer into our account. Please note this reference when checking out. If choosing this option payment must be received in full within 3 days of placing your order. Our bank details will be provided upon checkout and in your order confirmation.

PRIVACY POLICY

All information collected on this site will be kept confidential and will not be sold, disclosed to third parties or reused without your information. If you sign up to receive newsletters, we will email you periodically with new product announcements, sales and specials. If you do not want to receive these newsletters, simply click the unsubscribe button at the bottom of your email.

SHIPPING


New Zealand

Flat rate of $6.50 for shipping on all orders within New Zealand. All items are dispatched from our warehouse within 48 hours of receiving your order, unless your order is placed on a weekend, public holliday or placed during a sale period. Couriers does not ship to PO Boxes, please provide a postal address that is valid at time of checkout.

Australia
All orders are charged a flat fee of $ 9.00 NZD
Delivery will normally take 4-12 days after being dispatched, are sent by standard NZ post and are untracked. Any additional taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer.                                                  


Rest of World
For international orders, please contact us at hello@littleleafeco.com International shipping charges will be applied to your order before it is processed. Any additional taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer.

SALE ITEMS

Items purchased on sale cannot be returned or exchanged due to change of mind.

RETURNS

On receiving your Little Leaf Eco product, it should be free from any defects in materials and workmanship. In the unlikely event you feel that you’ve received a damaged product, please contact our office within 5 days of receiving your goods so we can ascertain the damage. All defective items will be replaced at our discretion. We may request you email us photographs of the product prior to sending a replacement.

If you are not entirely satisfied with your purchase, we offer a 14 day money back guarantee on any product purchased via ourLittle Leaf Eco website with proof of purchase. Simply return your item in the original packaging and we will refund the purchase within 10 business days.  All shipping/handling charges are non-refundable. We recommend you return all products using registered post, as without a tracking number we will not be able to track lost parcels. Returns due to an unwanted product or change of mind is at the cost of the customer.                                                                                 
If the item has been purchased from one of our retailers, and not directly through this site, you will need to return the item back to the original place of purchase along with proof of purchase. Please note this will be at the discretion of the store and subject to their internal returns policy.

For return or exchange information, please contact us at  hello@littleleafeco.com